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 GQ Electronics doesn't respond for Firmware update
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CrocodileDandee

Australia
55 Posts

Posted - 07/10/2020 :  19:42:33  Show Profile  Reply with Quote
Can somebody please assist me or send me the latest Firmware download link for my 500 Plus? I have sent GQ Electronics my valid serial number to receive a link for the latest Firmware download, but they do not respond to my Emails. My firmware is currently 2.19. Many thanks in advance. Greetings from Australia!
Reply #1

Jadeye

1 Posts

Posted - 07/12/2020 :  02:32:32  Show Profile  Reply with Quote
As far as I am aware, they manually generate firmware updates using your serial number, so I think only they will be able to provide you a link. They usually reply very fast so maybe it's just that the person working on these requests may be out of office. (My 500+ is on v2.22 at the moment.)
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Reply #2

Damien68

France
241 Posts

Posted - 07/12/2020 :  05:07:24  Show Profile  Reply with Quote
I also believe that firmware updates are only valid for one device and one serial number.
it looks a bit like software protection by encryption with a diversified key. it's just speculation but there must be a reason like that.

Mastery is acquired by studying, with it everything becomes simple
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Reply #3

CrocodileDandee

Australia
55 Posts

Posted - 07/12/2020 :  22:42:36  Show Profile  Reply with Quote
quote:
Originally posted by Jadeye

As far as I am aware, they manually generate firmware updates using your serial number, so I think only they will be able to provide you a link. They usually reply very fast so maybe it's just that the person working on these requests may be out of office. (My 500+ is on v2.22 at the moment.)



Thanks, hopefully they respond soon.

I have sent them my valid serial number with my request.
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Reply #4

CrocodileDandee

Australia
55 Posts

Posted - 07/12/2020 :  22:44:19  Show Profile  Reply with Quote
quote:
Originally posted by Damien68

I also believe that firmware updates are only valid for one device and one serial number.
it looks a bit like software protection by encryption with a diversified key. it's just speculation but there must be a reason like that.



Thanks for your response. There was someone here in the forum who said he can send that. Maybe itís someone from the company...
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Reply #5

Damien68

France
241 Posts

Posted - 07/12/2020 :  22:58:44  Show Profile  Reply with Quote
yes certainly EmfDev, you can click on his name on one of his posts, and then you have a shortcut to send him an email directly

Mastery is acquired by studying, with it everything becomes simple
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Reply #6

CrocodileDandee

Australia
55 Posts

Posted - 07/13/2020 :  01:06:39  Show Profile  Reply with Quote
quote:
Originally posted by Damien68

yes certainly EmfDev, you can click on his name on one of his posts, and then you have a shortcut to send him an email directly



I did days ago, but he didnít respond.
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Reply #7

Damien68

France
241 Posts

Posted - 07/13/2020 :  05:29:24  Show Profile  Reply with Quote
then they are probably on vacation,
the update file is an .exe which certainly requires a Windows PC to install it on GMC-500+. if you don't have one personally, you will probably have to borrow one.

Mastery is acquired by studying, with it everything becomes simple
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Reply #8

CrocodileDandee

Australia
55 Posts

Posted - 07/13/2020 :  08:06:25  Show Profile  Reply with Quote
quote:
Originally posted by Damien68

then they are probably on vacation,
the update file is an .exe which certainly requires a Windows PC to install it on GMC-500+. if you don't have one personally, you will probably have to borrow one.



Fair enough. I just want the firmware update for my serial number. I will organize a windows computer. Hopefully they respond soon. Surprised they donít offer a solution for Macs. Most of friends and colleagues here in Australia have MacS or iMacs.
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Reply #9

CrocodileDandee

Australia
55 Posts

Posted - 07/13/2020 :  14:34:23  Show Profile  Reply with Quote
Thanks to everyone trying to help me. I have now received an email with Firmware link.
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