GQ Electronics Technical Support Forum
.


GQ Electronics Technical Support Forum
Home | Profile | Register | Active Topics | Members | Search | FAQ
Username:
Password:
Save Password
Forgot your Password?

 All Forums
 GQ Electronics Forums
 2.GQ Geiger Muller Counter
 GMC 600+ not working on battery
 New Topic  Reply to Topic
 Printer Friendly
Author  Topic Next Topic  

mrhbit

Germany
7 Posts

Posted - 06/12/2021 :  13:34:58  Show Profile  Reply with Quote
Hi @all
I bought the GMC 600+ six mounth ago, everything was fine until last week. Now, I can't turn on the counter. After pressing the power button (1-2sec), the logo is shown and I hear 1 beep. Then the display is empty and the whole device is off.
The battery level is fine. I also tested another 18650 accu, from my EMF-390, same behavior.
On USB power, the counter turns on and seems to work normal. It also charges the battery/accu. I see the typical radiation/counts, so all looks normal.
How can I fix this battery/accu issue ?
Maybe broken solder connection ?
best regards

Edited by - mrhbit on 06/12/2021 13:38:32
Reply #1

EmfDev

1438 Posts

Posted - 06/14/2021 :  09:42:12  Show Profile  Reply with Quote
Hi mrhbit, have you tried to do a factory reset?
Go to Top of Page
Reply #2

mrhbit

Germany
7 Posts

Posted - 06/15/2021 :  23:34:38  Show Profile  Reply with Quote
quote:
Originally posted by EmfDev

Hi mrhbit, have you tried to do a factory reset?



Hi EmfDev
Yes, I did. Time/Date was not reset (do'nt know if normal) and the counter shows after the restart for ~1sec extreme radiation (maybe calibration).
But, in general same behavior like before.
best regards

Edited by - mrhbit on 06/16/2021 05:52:25
Go to Top of Page
Reply #3

EmfDev

1438 Posts

Posted - 06/16/2021 :  11:13:36  Show Profile  Reply with Quote
Hi mrhbit, that is unfortunate. The time/date does not get affected by factory reset. Can you please send email to support with your order number for the warranty? Thanks support email is support@gqelectronicsllc.com.
Go to Top of Page
Reply #4

mrhbit

Germany
7 Posts

Posted - 06/26/2021 :  01:32:04  Show Profile  Reply with Quote
quote:
Originally posted by EmfDev

Hi mrhbit, that is unfortunate. The time/date does not get affected by factory reset. Can you please send email to support with your order number for the warranty? Thanks support email is support@gqelectronicsllc.com.


Hi, ok, you got an email with the "Invoice Number", cant find an order number. Where should they be ?
regards
Go to Top of Page
Reply #5

EmfDev

1438 Posts

Posted - 06/28/2021 :  09:49:48  Show Profile  Reply with Quote
Hi mrhbit, I think the invoice number should be ok.
Go to Top of Page
Reply #6

mrhbit

Germany
7 Posts

Posted - 07/19/2021 :  23:59:52  Show Profile  Reply with Quote
quote:
Originally posted by EmfDev

Hi mrhbit, I think the invoice number should be ok.


Hello, any updates here ?
regards
Go to Top of Page
Reply #7

BriggTrim

USA
1 Posts

Posted - 08/09/2021 :  00:37:09  Show Profile  Reply with Quote
Hi...You have got the classic signs of frail batteries. The batteries are wired together to create one enormous battery so it can warm up the shine plugs and turn the motor over. You'll take note that the clock most likely reset to 12:00 moreover. One powerless battery will deplete the other battery so you've got two frail batteries. Always supplant batteries in combine-- with same control and age.
Go to Top of Page
Reply #8

Jadeye

14 Posts

Posted - 08/09/2021 :  01:13:36  Show Profile  Reply with Quote
quote:
Originally posted by BriggTrim

Hi...You have got the classic signs of frail batteries. The batteries are wired together to create one enormous battery so it can warm up the shine plugs and turn the motor over. You'll take note that the clock most likely reset to 12:00 moreover. One powerless battery will deplete the other battery so you've got two frail batteries. Always supplant batteries in combine-- with same control and age.



The Geiger Counter has no motors, and uses a single 18650 cell.
Go to Top of Page
Reply #9

mrhbit

Germany
7 Posts

Posted - 08/10/2021 :  23:45:33  Show Profile  Reply with Quote
yes, right, single 18650 cell

I switched the cell with same one from my EMF 390, same behavior
Go to Top of Page
Reply #10

EmfDev

1438 Posts

Posted - 08/11/2021 :  13:41:10  Show Profile  Reply with Quote
Hi mrhbit, can you please email support@gqelectronicsllc.com for warranty? Thanks.
Go to Top of Page
Reply #11

mrhbit

Germany
7 Posts

Posted - 09/18/2021 :  02:10:30  Show Profile  Reply with Quote
quote:
Originally posted by EmfDev

Hi mrhbit, can you please email support@gqelectronicsllc.com for warranty? Thanks.



Already wrote a email, some weeks ago, got no answer. But I don't want sending back the device. Can I get a circiut diagram ?

regrads
Go to Top of Page
Reply #12

EmfDev

1438 Posts

Posted - 09/20/2021 :  09:41:36  Show Profile  Reply with Quote
Hi mrhbit, can you send email again to support@gqelectronicsllc.com or to me directly. They will need your order number in order to support you. Thanks.

Edit: support@gqelectronicsllc.com
Go to Top of Page
Reply #13

EmfDev

1438 Posts

Posted - 09/21/2021 :  10:35:59  Show Profile  Reply with Quote
@GBG12, thanks for pointing out!

support@gqelectronicsllc.com
Go to Top of Page
Reply #14

mrhbit

Germany
7 Posts

Posted - 09/24/2021 :  03:57:58  Show Profile  Reply with Quote
quote:
Originally posted by EmfDev

@GBG12, thanks for pointing out!

support@gqelectronicsllc.com



ok, send again 2 minutes ago

best regards
Go to Top of Page
   Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
GQ Electronics Technical Support Forum © Copyright since 2011 Go To Top Of Page
Generated in 0.17 sec. Snitz's Forums 2000