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 USB connection to Window 10 computer - GQ600+		  New Topic  Reply to Topic
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jmills495@gmail.com

USA
3 Posts
Posted - 11/11/2020 :  08:03:23  Show Profile  Reply with Quote
I have a new 600+ and Windows 10 computer. I have installed the USB driver. When I connect the 600+ via the USB port, my computer detects a device it doesn't recognize. Help!
Reply #1

EmfDev

2143 Posts
Posted - 11/12/2020 :  10:03:27  Show Profile  Reply with Quote
Hi jmills495, can you try to uninstall the driver using the same installer and try again without installing? I think windows 10 already has a built in driver to communicate with the device.
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Reply #2

jmills495@gmail.com

USA
3 Posts
Posted - 11/12/2020 :  10:59:28  Show Profile  Reply with Quote
EmfDev:

I tried that and it didn't help and I believe you're right about Windows 10 having the right USB driver. However, when I plug in the meter, I get a pop-up message from Windows that it doesn't recognize the device I just connected, and the device has malfunctioned. The meter appears to work just fine and connects to my WIFI fine.

Thanks for your suggestion.
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Reply #3

jmills495@gmail.com

USA
3 Posts
Posted - 11/13/2020 :  20:47:02  Show Profile  Reply with Quote
I found and fixed the problem. The USB cable that came with the meter was defective. When I replaced it, I was able to establish a connection.
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Reply #4

EmfDev

2143 Posts
Posted - 11/16/2020 :  10:35:05  Show Profile  Reply with Quote
That is great!
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