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 3. GQ EMF EF Meter RF Spectrum Power Analyzer
 EMF390 thinks it's a 380: wrong BIOS?
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taadv

USA
10 Posts

Posted - 05/23/2019 :  19:40:57  Show Profile  Reply with Quote
Greetings!

How can I correct this as it's stopping me from downloading the history from the 390?

Thanks a million,
T
Reply #1

EmfDev

855 Posts

Posted - 05/24/2019 :  08:21:59  Show Profile  Reply with Quote
Hi taady, you mean it started downloading, then suddenly it got interrupted during the process?
There might be something wrong with the communication make sure the connection is stable.
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Reply #2

taadv

USA
10 Posts

Posted - 05/25/2019 :  16:08:54  Show Profile  Reply with Quote

An amazon purchased 390 BOOTs to "380 V2" and says "Only the 390 can download." when it's attempted.

It never started due to "only available with 390" error.

Download Attachment:


Image Insert:

106911 bytes

Edited by - taadv on 05/28/2019 06:42:13
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Reply #3

taadv

USA
10 Posts

Posted - 05/26/2019 :  12:15:25  Show Profile  Reply with Quote
See invoice.

Image Insert:

40182 bytes

Edited by - taadv on 05/26/2019 12:16:27
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Reply #4

EmfDev

855 Posts

Posted - 05/28/2019 :  08:11:58  Show Profile  Reply with Quote
Hi taady, seems like there is a problem with your unit. You should contact customer support to so they can replace your unit.
I'll let them know about this issue. Thanks.
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Reply #5

stduser111

4 Posts

Posted - 05/28/2019 :  14:31:49  Show Profile  Reply with Quote
I got the same problem after updating the firmware because their customer service sent me a wrong firmware. Therefore, I think that your device is not defective. You do not need to return it. Just ask them for the correct firmware by writing to the next email: support@gqelectronicsllc.com
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