GQ Electronics Technical Support Forum
.


GQ Electronics Technical Support Forum
Home | Profile | Register | Active Topics | Members | Search | FAQ
Username:
Password:
Save Password
Forgot your Password?

 All Forums
 GQ Electronics Forums
 2.GQ Geiger Muller Counter
 USB Driver verification
 New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

ZLM

1258 Posts

Posted - 07/18/2017 :  09:55:29  Show Profile  Reply with Quote
To check if the USB driver loaded correctly, you need to use Device manager of Windows.

See this:

53411 bytes

This picture shows the the USB driver has been loaded correctly and the comport is COM7.


[b]Further verify the USB device ID:/b]

120190 bytes

Reply #1

RDCWizard

Canada
1 Posts

Posted - 02/19/2018 :  11:04:55  Show Profile  Reply with Quote
Windows 10 Pro Insider Preview Evaluation Copy Build 17093 does not have Serial Ports. Unable to connect my GMC320 Plus to the computer not matter what I do. Help anyone? tks.

RDCWizard
Go to Top of Page
Reply #2

ZLM

1258 Posts

Posted - 07/24/2018 :  09:53:36  Show Profile  Reply with Quote

In stall the USB driver first:

http://www.gqelectronicsllc.com/downloads/download.asp?DownloadID=78
Go to Top of Page
Reply #3

EmfDev

1438 Posts

Posted - 08/20/2018 :  15:39:53  Show Profile  Reply with Quote
Hi Lollttie, you can contact/email support@gqelectronicsllc.com for better assistance.
Go to Top of Page
Reply #4

PilotDane

1 Posts

Posted - 01/30/2021 :  04:51:34  Show Profile  Reply with Quote
I too am unable to install the USB driver. I get the following error:
"Cannot create DRVSETUP64\DRVSETUP64.exe"

I check device manager and I have USB-Serial CH340 (COM3) and when I check the details, Hardware Ids I have "USB\VID_1A86&PID_7523&REV_0264" and "USB\VID_1A86&PID_7523".
Go to Top of Page
Reply #5

ihab17

Italy
80 Posts

Posted - 01/30/2021 :  11:30:55  Show Profile  Reply with Quote
quote:
Originally posted by PilotDane

I too am unable to install the USB driver. I get the following error:
"Cannot create DRVSETUP64\DRVSETUP64.exe"

I check device manager and I have USB-Serial CH340 (COM3) and when I check the details, Hardware Ids I have "USB\VID_1A86&PID_7523&REV_0264" and "USB\VID_1A86&PID_7523".



You may need to download the driver from Microsoft. It is a cab file, extract it to a folder then update the driver pointing to that folder

h**p://download.windowsupdate.com/d/msdownload/update/driver/drvs/2016/07/20712561_da2389de3e27b0ca87312a0e8d187be11de354c3.cab

Otherwise download the driver from the original Chinese manufacturer here
h**p://wch-ic.com/products/CH9340.html

Go to Top of Page
Reply #6

Damien68

France
516 Posts

Posted - 01/30/2021 :  12:16:56  Show Profile  Reply with Quote
quote:
Originally posted by PilotDane

I too am unable to install the USB driver. I get the following error:
"Cannot create DRVSETUP64\DRVSETUP64.exe"

I check device manager and I have USB-Serial CH340 (COM3) and when I check the details, Hardware Ids I have "USB\VID_1A86&PID_7523&REV_0264" and "USB\VID_1A86&PID_7523".


If you have COM3 present in device manager with right VID/PID, the driver is already installed and good.
VID/PID is VendorID/ProductID, is what windows use to attach a specific driver to a specific device.

Mastery is acquired by studying, with it everything becomes simple

Edited by - Damien68 on 01/30/2021 13:06:44
Go to Top of Page
Reply #7

mojo66

Germany
18 Posts

Posted - 08/30/2021 :  18:01:59  Show Profile  Reply with Quote
Note that on a Mac no driver installation is required, just start the app and connect the device.
In fact I haven't installed a single driver in decades of Mac usage.

Go to Top of Page
  Previous Topic Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
GQ Electronics Technical Support Forum © Copyright since 2011 Go To Top Of Page
Generated in 0.17 sec. Snitz's Forums 2000